![]() ![]() Any email addresses that may have been used on the account.First and last name of the account owner.IP Address – By contacting Customer Support on the same Internet connection you normally play on, this information will be provided automatically.Name of the first character created (This becomes your BattleTag).If you forgot your account or lost progress when adding an email to the account, try contacting Blizzard Customer Support and provide this information: We will update this section once a patch or another official statement regarding the problem has been released. Blizzard and NetEase have recognized the issue and are currently investigating it. Unfortunately, at the time of writing, if you encountered the above message when trying to link your account, there is no workaround to fix it. Processing Order ErrorĮrror: “We are still processing an order on the account you are connecting to” They cannot transfer or remove accounts that have completed this process. However, keep in mind that account linking is permanent. ![]() If you received an error about a region mismatch during this process, please try again. Update: Blizzard has announced that the Diablo Immortal and systems should now support accounts connecting across regions. We are unable to merge your accounts as they are in different regions” Known Errors When Linking AccountĮrror: “We’ve encountered an error while attempting to connect your accounts. Or you’ll lose everything on the Guest account. If the app is crashing and you can’t verify if the account is linked, do not uninstall the game.Verify with the desktop app or contact Support again to ensure your stuff is registered to your account.Note: The app may or may not crash and end up never working until the team update it.The login prompts should now be different. Once they unlink the account, open the mobile app, click on the Guest icon on the top left, and sign in as you did previously.Wait for them to unlink, ensure you don’t wipe the storage device or link to a new account, otherwise, resolution may not be possible.The account you are trying to unlink must not have purchased anything and be level 10 or less. ![]()
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